Returns & Exchanges
At Al Syed Jewellers, we take pride in the craftsmanship of our luxury jewelry. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 14 days of delivery provided they are in their original, unworn condition.
Initiate Request
Contact our dedicated concierge team via email or WhatsApp with your order number and clear photographs of the jewelry to begin the return process.
Secure Packaging
Place the item back into its original Al Syed signature velvet box along with the authenticity certificate and all original packaging materials to ensure protection during transit.
Dispatch Shipment
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring you obtain a tracking receipt for your records.
Quality Inspection & Refund
Once our gemologists verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing